What do you need help with?

I forgot my username!


If you forget your username, you can retrieve it easily by using the link at the bottom of the Login screen.

  1. Click the "Forgot your username?" link that appears at the bottom of the Login screen.
  2. Enter your email address where it says to on the screen
  3. Check your email - you will receive an email that will contain your username

If you do not receive an email with your username, it is possible that our email has gone into your junk mail folder, or that your Internet provider has blocked our email before it even gets delivered. We encourage you to add our email address, onlinehelp@inccrra.org, to your address book/contacts as that can help. If you still do not receive the email please contact our Help Desk and we will be happy to look into it for you!

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