If your staff isn't showing in your director portal, here's how you can make sure they appear in your listing.
In order to appear within a center's Director Portal, each staff member must select that center as their place of employment on file.
While searching for your place of employment, if you do not search using the information that we have in our system, the center won't appear in the search results. For instance, if the center's name in the system is "Childcare Inc." and the member searches "Child Care Center" then the correct site will not appear. If this happens, they then have the ability to manually enter the center's information into their account. If they do this, and the site already exists within our system, it creates a duplicate site.
Until this is caught and corrected on our end, other employees may select this duplicate site as their place of employment as well. Any staff on this duplicate site will not appear within the Director Portal because they are not connected in our systems, even though it may look like they have the correct place of employment on file.
The best way to keep this from happening to make sure that you provide your employees with the correct organization ID! That will be in your director portal when you first get into it, is is a number that starts with a B.